Some Apple iPhones are currently facing a nasty issue that is resulting in the deactivation of FaceTime and iMessage on the device.
According to numerous reports surfacing on Twitter, a nasty bug has been going around on Apple smartphones deactivating FaceTime, iMessage, and in some cases the entire SIM service. This issue is currently exclusive to iPhones with e-SIM cards.
For those unaware, An eSIM is a digital SIM that is connected to the phone’s motherboard and is activated by the carrier. iPhone XR and iPhone XS were the first models to debut with this feature.
Even Bloomberg’s Mark Gurman has fallen victim to this bug as he took to Twitter to voice his complaint about this bug to Apple and T-mobile.
There is a very nasty iPhone and @TMobile bug where iMessage and FaceTime for a device’s phone number will randomly deactivate and there is no way to reactivate it. The only solution that worked for me is getting a new physical SIM card. An extremely disappointing issue.
— Mark Gurman (@markgurman) May 19, 2022
This issue, however, is not just limited to T-mobile users as customers with other cellular providers are also facing this issue. Gurman tweeted that currently there are two workarounds to this issue. The first one is getting a new physical SIM card from your cellular provider and inserting it into your iPhone. The second option is removing your eSIM account from the device and setting it up again.
T-Mobile has confirmed the issue and has told Gurman that they are working closely with Apple on fixing the issue. T-Mobile has also said that the issue is related to iCloud/Apple and according to Gurman, it is currently running rampant on devices with iOS 15.4, iOS 15.5, and iOS 15.6 beta 1 operating systems.
Stay tuned for more updates on the matter.